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FAQs

Does JOANN have a credit card? ›

The US-based fabric and craft retailer Jo-Ann Stores has joined forces with Barclays Bank Delaware (formerly Juniper Bank) to launch a new co-branded credit card, the Jo-Ann Platinum MasterCard, linked to the company's Preferred Customer programme.

Q: Where can I use a JOANN gift card? A: You can use your Gift Card at joann.com® or at any JOANN store location.

If your order is not picked up within 5 days of purchase date, it will be cancelled on the 6th day and the authorization on your card will be removed. However, if you wish to cancel your purchase sooner please contact the store listed on your order confirmation email and a team member will be able to cancel your order.

(330) 735-6576

JOANN / Customer service

A JCPenney credit card is accessible to most shoppers, as the required credit score for a JCPenney card is just 640. However, If you want to get a Mastercard version, you need to have a good credit score of 700 and up.

Buy Now, Pay Later Or Pay Over Time With Monthly Financing*

We've partnered with Klarna to help you explore even more ways to shop.

There are no transaction fees and funds never expire. Get your favorite hobby enthusiast a JOAN Stores Gift Card today!

For All Online Coupons/Promo Code Offers

May be used only once per person. One promo code per online order. Cannot be combined with any other offer. Not valid at JOANN Retail Stores.

Up to 40% Off JOANN Coupons, Promo Codes + 10.0% Cash Back.

Payment for all goods must be by credit or debit card.

Can I return at JOANN's without a receipt? ›

If you don't have a receipt, we'll give you store credit.

A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account, or for U.S. Customers only, a JOANN Gift Card.

Aside from its rising debt, Joann has struggled to turn a profit and has lost some of its customer base to rivals, Saunders said. "Weakening store standards and declining customer service levels, partly because of staffing cuts, have made stores less desirable," he said.

How long does it take to get hired at JOANN Stores? The hiring process at JOANN Stores takes an average of 13.27 days when considering 425 user submitted interviews across all job titles.

1943 in Cleveland, Ohio, U.S. Hudson, Ohio, U.S. As of March 2020, Joann has 865 stores in 49 states. Joann is currently privately owned by Leonard Green & Partners.

Q: What payment methods can I use? A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account, or for U.S. Customers only, a JOANN Gift Card.

Note: Your Michaels™ Credit Card account is issued by Comenity Capital Bank. Review our Financial Privacy Policy and Online Privacy Policy for more information. California Residents: Submit a Data Request Form to make a Do Not Sell or Share My Personal Information request.

There are two different versions of the card — one can be used only at JCPenney, and the other can be used wherever Mastercard is accepted. The card occasionally offers special financing, which can provide a useful interest-free window, but you'll have to pay off the bill on time to avoid pricey debt.

You'll likely need good credit to qualify for a JCPenney Credit Card account. This means having a score of at least 640 or higher.